Last updated: October 4, 2026
Most of our service runs over WhatsApp. We keep what you send us there, typically your name, your dates, your program or reason for coming to San Francisco, and any preferences you share. Messages also travel through WhatsApp and are subject to WhatsApp's and Meta's own terms and privacy policy.
If you fill in the form on our hosts page, what you enter is submitted to our CRM form provider so we can review your place and follow up.
When you book a stay, payment details are processed by our payment provider; we don't store full card numbers. We verify the identity of guests and hosts through an identity verification provider. Hosts can choose to connect a calendar to share availability, and we use only what they choose to share.
We keep the requests you send SF Concierge, including any dietary needs or allergies you share. We treat dietary and allergy information as sensitive and use it only to fulfil your requests.
If you're a Malaika Commons member, we confirm your membership status with Malaika Commons and share your stay amount with them to apply the 5% SF Concierge credit.
Our hosting provider records basic site analytics such as page visits, device type, and country. We don't use advertising cookies.
Check-In Hospitality and the property owner for your stay (your name, dates, and contact details); our payment and identity verification providers; and Malaika Commons as described above. We don't sell personal information or share it for advertising.
We only message you first about a stay you've asked about, or if you've opted in.
We keep booking and payment records for as long as tax and legal rules require. We keep WhatsApp threads and concierge requests for up to 24 months after your last stay, unless you ask us to delete them sooner.
You can ask to access, correct, or delete the information we hold about you. California residents have additional rights under California law, including the right to know what personal information we collect, use, and share, the right to delete it, the right to correct it, and the right not to be discriminated against for exercising these rights. We don't sell or share personal information for cross-context behavioural advertising.
To make a request, message us on WhatsApp at +1 415 855 9678 or use our contact page.
Our site doesn't change its behaviour in response to browser Do Not Track signals.
We'll post any changes to this policy here with a new date. We'll tell active guests about material changes directly.